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Jump.php Links Not Working?

Submitted by stew on Sat, 2015-01-10 18:14 in

Hi David,

Hope all's well & happy new year.

I have an installation of PTO and a product page here:

{link saved}

for some reason the buy now links no longer take me to the merchant site - the page just hangs.

I was running the old extrnal.php and upgraded & installed the PTO plugin as thought may fix it - but the links still wont load.

Any idea what this could be? the links used to work previously not sure what's affected them...

Many thanks


Submitted by support on Sun, 2015-01-11 12:22

Hello Stew,

Are you using caching at all? It looks as if the ID values in the Buy URL links are out of sync with the database in the Price Tapestry installation in /products/ . I wasn't able to double-check this since the Price Tapestry installation is not configured to use jump.php. Please could you enable this by editing products/config.php and changing line 12 as follows:

  $config_useTracking = TRUE;

If you could let me know when that's in place, I'll take another look and confirm if that is the case...


Submitted by stew on Sun, 2015-01-11 13:08

Hi David,

Many thanks for coming back so quick on this - is much appreciated. Have adjusted to:

$config_useTracking = TRUE;

I think I put it to false to see if it would make a difference.

Last night I was looking through the support forum to see if I could see anything, saw this thread:

I creared a test.php at products/test.php as per:


which sent me to

Then as per the thread tried:


Which didn't redirect me to

I looked for whitespace in most files I could think of that might have been edited and couldn't see any.

I'll also reply to email now,

Many Thanks

Submitted by support on Sun, 2015-01-11 13:28

Thanks Stew,

Will follow up by email, I think i've spotted the problem, related to config...