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The connection was reset

Submitted by babyuniverse on Wed, 2018-06-20 22:17 in

Hi David,

I'm having a strange issue on a new site.

When I try and add an ftp url to the automation tool it hangs and then i receive a ERR_CONNECTION_RESET error in the browser. I am using the save button and not the save and run button.

I have added https feeds perfectly without any issue. I have contacted my webhost and it appears to work for them.(strange!!!)I also have a different site hosted with them and have no problems.

Can you help me narrow down what might be causing it? Are the FTP feeds saved differently to http ones?

Any ideas on what I can ask them to check.
Richard

Submitted by support on Thu, 2018-06-21 08:46

Hi Richard,

There's no difference at all in the way the jobs are saved so that is certainly a strange one! Could you perhaps give it a go in a different browser?

Cheers,
David.
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